Letting Agent Software for UK Agencies
Tenant City is property management software built for letting agents — not just for landlords. Manage your whole managed portfolio from one dashboard, with team roles, landlord client access, and all the compliance tools agents need. Compliant with the Renters' Rights Act 2025 from day one.
Everything your agency needs in one platform
- Agency dashboard — see all managed properties and tenancies across your whole portfolio in a single view
- Team roles — add team members with appropriate access levels; agents see the properties they manage, admin staff see everything
- Landlord client access — landlords can log in to see their properties, tenancies, and compliance status, reducing inbound queries to your team
- Compliance tracking per property — Gas Safety, EPC, EICR, HMO licence, and more tracked across every managed property with expiry alerts
- Section 8 and Section 13 notices — generate legally compliant Form 3A and Form 4 notices directly from the tenancy record
- E-signatures — tenancy agreements and legal notices signed digitally via Zoho Sign, with delivery audit trails
- Maintenance management — tenants submit requests through the platform; agents track progress and assign contractors
- Move-in packs — generate and serve move-in documentation packs for each new tenancy in minutes
- Xero accounting integration — push rental income records to landlord Xero accounts directly from Tenant City; useful for agents who manage client finances or need to provide income summaries
Smart automation that saves your team hours every week
Tenant City's built-in tools automate the time-consuming parts of running an agency — letter drafting, document analysis, maintenance triage, and a 24/7 in-app assistant. They are powered by AI, designed around UK tenancy law, and available to your whole agency team without any extra cost per user.
Letter Drafter
Draft formal landlord letters in seconds — rent arrears warnings, Section 8 cover letters, breach of tenancy notices, inspection notices, and more. Every letter is grounded in current UK law and ready to send or e-sign.
Document Analyser
Upload tenancy agreements, Section 8 notices, EPCs, or compliance certificates and get a plain-English summary, key dates, and any issues flagged. Useful for checking documents received from landlord clients.
Maintenance Triage
Every maintenance request submitted by a tenant is instantly triaged — emergency, urgent, or routine — with steps for the tenant and a recommended action. Generate a contractor job specification directly from the triage.
In-app Assistant
Your team and landlord clients can ask the assistant about tenancy details, compliance obligations, and platform features — in context, 24/7, without waiting for a reply from your office.
The Renters' Rights Act — an opportunity for well-organised agents
The reforms introduced by the Renters' Rights Act 2025 increase administrative complexity for poorly-organised landlords and agents. Section 21 is gone. Rent can only be increased via Section 13. Compliance documentation is scrutinised at possession proceedings.
For agents who are already well-organised, this is an opportunity. Landlords are now more willing to pay for a professionally managed service that handles compliance correctly. Tenant City gives your agency the tools to offer a service that is demonstrably compliant and legally defensible.
Agent-specific features
Multi-landlord management
Manage properties for multiple landlord clients from a single agency account — no switching between accounts.
Tenant portal access
Tenants log in to see their tenancy details, documents, and raise maintenance requests — reducing calls to your office.
Section 8 and 13 generation
Generate Form 3A possession notices and Form 4 rent increase notices correctly, every time — without needing to download from GOV.UK.
White-label option
Pro agency accounts can use custom branding — your agency name in communications and the portal interface.
Compliance expiry alerts
Automated email reminders at 30, 14, and 7 days before Gas Safety, EPC, EICR, Legionella, Fire Safety, and HMO licence expiry — batched per landlord so they receive one clear alert, not separate emails per property.
Audit trail
Every action — document served, notice sent, rent payment logged — has a timestamp and user record. Court-ready documentation at all times.
Pricing for agents
Tenant City charges per property, not per user or per agency. Agency accounts can have unlimited team members. Pro features (Section 8 / 13 generation, e-signatures, move-in packs) are unlocked per property.
For agencies with large managed portfolios, volume pricing is available. Get in touch to discuss an agency plan.
Join letting agents managing their portfolios with Tenant City — compliant with the Renters' Rights Act from day one.
Start free for your agency